Despite checking in for our London – Hong Kong – Melbourne flight a full three hours before departure, Qantas were unable to seat Wakes and I together.
The best they could do was sit us one behind the other (both on the aisle), and suggest we speak to the solo traveller in one of the seats next to us to see whether she would swap. Imagine the surprise of our fellow traveller, given she had herself requested an aisle seat and been told there were none available.
In our small section of the plane there were at least four other families who had been separated and were doing the seat-swap-shuffle. It was as if the bookings clerk had thrown the ticket allocations in the air and randomly assembled them.
(One bloke was travelling with a few young kids. If I was him I’d have stayed in my allocated seat for some peace and quiet…)
To rub salt in the room, we then sat on the tarmac for nearly three hours waiting for a take off spot. Time that could have been better spent by me raiding the free bar in the Qantas Club.
At least they are concentrating on making things better – like by developing a crappy new logo. How about leaving the logo as it is, saving the massive rebranding costs, and using the money saved to take a few seats out of the long haul planes so those of us over 165 cms can sit in our seats without having to rest our chins on our knees???